Server not responding (Resolved)
  • Priority - Critical
  • Affecting Server - ABSH16
  • We are currently investigating an issue with one of our primary hosting systems that is currently preventing client websites from loading. We will update this notice as soon as more information becomes available.

    UPDATE: In working with our upstream cloud provider we have determined that a large scale DDoS attack has been launched against our data center. We are currently working with our provider to block the offending traffic and restore services to normal.

    UPDATE 2: We have determined that the cause of the outage was due to a 4,000% increase in total IP traffic from a rouge botnet controlled from the Asia / Pacific region. We have been diligently working with our upstream carriers to block the offending traffic. At this time all services have returned to normal.

  • Date - 10/31/2018 13:03 - 10/31/2018 15:01
  • Last Updated - 10/31/2018 16:18
Web server issues (Resolved)
  • Priority - Critical
  • Affecting Server - ABSH16
  • We are currently investigating an issue with ABSH16 that is preventing sites from loading. We've determined that the issue is related to a recent update to our automated backup system. Our engineers are aware of the problem and working as quickly as possible to resolve the issue. We thank you for your patience while we work to resolve this issue.

  • Date - 09/21/2018 15:35 - 09/21/2018 15:50
  • Last Updated - 10/31/2018 13:03
Database latency / connectivity issue (Resolved)
  • Priority - Critical
  • Affecting Server - ABSH16
  • We are currently investigating an issue with ABSH16's database. Customers may receive errors while trying to access their web site related to "MySQL / MariaDB unable to establish a connection." We are working as quickly as possible to restore services and will update this notice with further information as it becomes available.

    Update: All services have returned to normal.

  • Date - 02/02/2017 15:22 - 02/02/2017 15:33
  • Last Updated - 02/02/2017 17:42
Sites not loading (Resolved)
  • Priority - Critical
  • Affecting Server - ABSH15
  • We are currently investigating ABSH15 which is currently experiencing issues loading sites. We will update this network announcement once we have an ETA on restoration.

    UPDATE: We have completed our root cause analysis and fully repaired the system. We appologize for any inconvenience this outage may have caused.

  • Date - 09/20/2016 11:00 - 09/20/2016 16:57
  • Last Updated - 09/20/2016 16:56
Database Issues on ABSH15 (Resolved)
  • Priority - Critical
  • Affecting Server - ABSH15
  • We are currently investigating an issue with the database server on ABSH15 that is preventing web sites from loading properly.

    UPDATE: We have successfully restored the MySQL Database Services on ABSH15 and sites are returning to normal operation. We appologize for any inconvenience.

  • Date - 09/07/2016 08:40 - 09/07/2016 09:35
  • Last Updated - 09/07/2016 09:51
Sites not loading (Resolved)
  • Priority - Critical
  • Affecting Server - ABSH15
  • We are currently investigating an issue on ABSH15 that is affecting some customers web sites from loading. We will update this ticket as we have more information.

    UPDATE: All services have been restored. An issue with one of our load balancers caused sites to become unreachable. We are currently performing a full root cause analysis to determine what the exact cause of the issue was.

  • Date - 08/31/2016 10:52 - 08/31/2016 11:08
  • Last Updated - 08/31/2016 11:14
Client Center Offline (Resolved)
  • Priority - Medium
  • Affecting System - AuthorBytes Client Center
  • We are currently investigating an issue with the AuthorBytes Client Center that is preventing customers from logging in.

  • Date - 08/29/2016 11:03 - 08/29/2016 14:26
  • Last Updated - 08/29/2016 15:28
Problems loading web sites (Resolved)
  • Priority - Critical
  • Affecting Server - ABHOSTING03
  • We're currently investigating an issue on ABHOSTING03 that is preventing web sites from loading.  We will update this ticket once we have diagnosed the problem.  We appologize for any inconvenience.

    UPDATE: We have identified the issue as a botnet attack and are currently working to block the offending traffic.  Service should be restored in the next few minutes.

    UPDATE: At this time all services have been restored to normal operations.  Thank you for your patience.

  • Date - 07/24/2015 13:36
  • Last Updated - 07/24/2015 14:12
Latency on ABHOSTING03 (Resolved)
  • Priority - Critical
  • Affecting Server - ABHOSTING03
  • We are currently investigating reports of latency on ABHOSTING03.  We appologize for any inconvenience and are working quickly to restore services to normal.

    Update: At this time services have returned to normal.

  • Date - 05/21/2015 09:58 - 05/21/2015 10:08
  • Last Updated - 05/21/2015 12:48
Botnet Attack (Resolved)
  • Priority - Critical
  • Affecting Server - ABHOSTING03
  • We are currently responding to a botnet attack on ABHOSTING03 that is causing performance and page load issues.  We appologize for any inconvenience this may cause and are working as quickly as possible to resolve the matter.

  • Date - 04/21/2015 15:42 - 04/21/2015 16:10
  • Last Updated - 04/21/2015 16:10
Unscheduled Emergency Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - ABSH15
  • We are currently performing unscheduled emergency maintenance on ABSH15 due to a DDoS attack that is affecting the performance of web sites hosted on this system. Our system administrators are working on the server to restore it to normal conditions as soon as possible.  We appreciate your patience and support and apologize for any inconvenience caused!

  • Date - 04/15/2015 15:06 - 04/15/2015 16:00
  • Last Updated - 04/21/2015 10:26
Botnet Attack (Resolved)
  • Priority - High
  • Affecting Server - ABHOSTING03
  • We are currently investigating a botnet attack that is affecting sites on ABHOSTING03.  Some sites have been disabled while we work to block the attacking IPs.  We appologize for any inconvenience and are working as quickly as possible to restore services to normal.

  • Date - 04/07/2015 21:06 - 04/07/2015 23:03
  • Last Updated - 04/13/2015 10:31
Server Outage (Resolved)
  • Priority - Critical
  • Affecting Server - ABSH15
  • We are currently investigating an issue with ABSH15 related to it's storage network access.  Currently sites hosted on this server are inaccessable.  We are working as quickly as possible with our vendor to restore services.

    UPDATE: Our hardware vendor has identified the problem with the storage network.  They and are currently running a disk verification which upon successful completion will restore services on this server.

    UPDATE: At this time our storage network issue has been resolved and all affected server nodes have returned to normal.  We thank you for your patience and understanding regarding this issue.

  • Date - 03/13/2015 13:35 - 03/13/2015 15:09
  • Last Updated - 03/13/2015 15:09
Issues loading web sites (Resolved)
  • Priority - Critical
  • Affecting Server - ABHOSTING03
  • We are currently investigating an issue with one of our shared hosting servers ABHOSTING03 after automated monitors detected an issue with the web services.  We appologize for any inconvenience and are working to restore service as quickly as possible.

    UPDATE: We have identified and repaired the issue on ABHOSTING03 and all services have returned to normal.

  • Date - 03/08/2015 11:00 - 03/08/2015 12:23
  • Last Updated - 03/08/2015 12:24
3rd Gen Migrations (Resolved)
  • Priority - High
  • Affecting System - 3rd Generation Hosting
  • AuthorBytes will be performing a mandatory migration of 3rd Generation Hosting Sites tonight to our newly upgraded hosting platform. The upgrades will provide for enhanced performance and reliability.

    Migrations are scheduled for Wednesday, November 5th, 2014 from 8:00pm Central to 4:00am Central. During the migration period, your website will remain online for visitors to view. However, please do not login to your WordPress site and make content changes at the designated time, as new information may be lost during the migration. You can track the status of the migration by visiting our Network Status page at https://clientcenter.authorbytes.com/serverstatus.php.

    If you have any questions or concerns regarding the migration, please feel free to open a ticket with our support team at https://clientcenter.authorbytes.com. We thank you for being a valued AuthorBytes Hosting client.

    Best Regards,

    AuthorBytes Hosting Network Operations Team

    UPDATE: We are still in the process of completing the migration.  Unfortunately due to unforeseen technical difficulties, we have needed to expand the maintenance window.  We ask that you continue to refrain from making any site changes until we close out this network issue.  We thank you for your patience.

  • Date - 11/05/2014 20:00 - 11/06/2014 04:00
  • Last Updated - 11/06/2014 09:16
Network wide reboot (Bash Update) (Resolved)
  • Priority - Critical
  • Affecting System - All hosting resources
  • AuthorBytes Network Operations is initiating a network wide reboot to apply an emergency security patch.  This will result in momentary downtime of web sites and should last less than 5 minutes.  We appologize for any inconveninece this may cause.

    UPDATE: All systems have been successfully reboot and have returned to normal operations.

  • Date - 09/30/2014 09:28 - 09/30/2014 09:51
  • Last Updated - 09/30/2014 09:51
Gateway Timeout Issues (Resolved)
  • Priority - Critical
  • Affecting Server - authorbytes (P1)
  • We are currently experiencing some technical difficulties with one of our 3rd Gen Hosting Service POD. Technicians are actively working on the issue and will have it resolved shortly.  We appologize for any inconveniences this may be causing.

  • Date - 08/16/2014 09:49 - 08/16/2014 11:00
  • Last Updated - 08/18/2014 15:19
Gateway Timeout Issues (Resolved)
  • Priority - Critical
  • Affecting Server - authorbytes (P1)
  • We are currently investigating an issue with our 3rd Generation Hosting Service that is affecting users on POD1 that is causing load latency and gateway timeout errors. We appologize for the inconvenience and are working as quickly as possible to resolve the issue.

    UPDATE: This issue has been resolved by our network engineering staff. We apologize for any inconvenience this brief outage may have caused.

  • Date - 08/06/2014 10:40 - 08/06/2014 12:10
  • Last Updated - 08/06/2014 12:50
High latency on 3rd Gen WordPress Hosting (Resolved)
  • Priority - Medium
  • Affecting System - 3rd Gen Cloud Hosting Service
  • Our 3rd Party Datacenter Provider has made us aware of a network issue that is affecting their connectivity. We are seeing intermittent errors on some sites and slow loading as well. At this time, we know that there is an issue with an upstream provider which is causing latency and packet loss. We will provide an update as soon as one is available.

    Update 11:35 AM Central – Unfortunately there are no new updates to make. Our 3rd Party Datacenter Provider is working diligently to resolve this issue as quickly as possible. They do not have an ETA at this moment.

    Update 11:44 AM Central – Our 3rd Party Datacenter Provider has resolved this Intermittent Connectivity issue. All sites should be fully functional. If you are still seeing a Down or Slow site, please contact WP Engine Support, who will be more than willing to assist.

  • Date - 05/18/2014 11:09 - 05/18/2014 11:44
  • Last Updated - 05/18/2014 13:42
Problems with front end web servers (Resolved)
  • Priority - Critical
  • Affecting Server - authorbytes2 (P1)
  • We are currently investigating an issue related to our AUTHORBYTES2 pod of servers that are causing "Forbidden" errors to be displayed on web sites.  We will update this notice as soon as we have more information and an estimated time of repair.

  • Date - 04/11/2014 07:31 - 04/18/2014 19:42
  • Last Updated - 04/18/2014 19:42
File system issues on ABHOSTING03 (Resolved)
  • Priority - Critical
  • Affecting Server - ABHOSTING03
  • We are currently performing emergency maintenance on ABHOSTING03 to address performance issues related to IO latency.  We are working as quickly as possible to restore services.  We applogize for any inconveniences this may cause.

    UPDATE: At this time all services have been restored to normal on ABHOSTING03.

  • Date - 03/07/2014 11:02 - 03/07/2014 11:18
  • Last Updated - 03/07/2014 11:19
Emergency Database repair (Resolved)
  • Priority - Critical
  • Affecting Server - ABHOSTING03
  • We are currently resolving an issue with the MySQL Database instance on ABHOSTING03 that is causing extreme latency and performance degredation.  Services should be full restored in the next 5-10 minutes.

  • Date - 02/20/2014 17:18 - 02/20/2014 17:34
  • Last Updated - 02/20/2014 20:35
Primary data carrier issue (Resolved)
  • Priority - Critical
  • Affecting Server - authorbytes (P1)
  • We are currently investigating issues with our primary data carrier and have failed over to our secondary carrier.  At this time all services are up and running through the secondary provider.

  • Date - 02/12/2014 16:08 - 02/12/2014 16:39
  • Last Updated - 02/12/2014 16:39
Database fragmentation issues (Resolved)
  • Priority - Critical
  • Affecting Server - ABHOSTING03
  • We are currently experiencing issues with ABHOSTING03's MySQL Database Services.

  • Date - 02/08/2014 05:53 - 02/08/2014 06:56
  • Last Updated - 02/08/2014 06:56
Database fragmentation issues (Resolved)
  • Priority - Critical
  • Affecting Server - ABHOSTING03
  • We are currently experiencing performance issues with the MySQL Database Server on ABHOSTING03 due to high table fragmentation.  We are currently performing emergency mainteanance and will have services restored shrotly.  We appologize for any inconveniences this issue may cause.

    UPDATE: We have completed our emergency maintenance on ABHOSTING03 and most latency issues are now resolved.

  • Date - 02/03/2014 12:47 - 02/03/2014 12:54
  • Last Updated - 02/03/2014 12:55
Botnet Attack (Resolved)
  • Priority - Critical
  • Affecting Server - ABHOSTING03
  • We are currently experiencing higher than normal load on ABHOSTING03 which is affecting performance of sites hosted on this server.  We are in the process of mitigating the attack.  We appologize for any inconveniences.

  • Date - 01/28/2014 10:32 - 01/28/2014 11:16
  • Last Updated - 01/29/2014 09:42
Phone system issues (Resolved)
  • Priority - Critical
  • Affecting System - Phone System
  • Our telephone service provider is currently experiencing technical difficulties which are affecting our inbound and outbound phone capabilities.  We apologize for any inconveniences this may cause.  While we expect the issue to be resolved quickly, we want to remind customers that the best way to receive support is by submmitting a ticket through the AuthorBytes Client Center at https://clientcenter.authorbytes.com or you can also email support@authorbytes.com.

    Update: At this time we are able to make and receive calls however there may be some parts of the country that may not be able to dial us.  Our service provider is continuing to address the problem as quickly as possible.

  • Date - 01/23/2014 09:45 - 01/23/2014 12:28
  • Last Updated - 01/23/2014 12:29
Latency on ABHOSTING03 (Resolved)
  • Priority - Critical
  • Affecting Server - ABHOSTING03
  • We are currently investigating high latency and performance issues on ABHOSTING03.  Update: Latency and performance issues have been resolved and were the result of conitnued botnet attacks.  We have blocked the IP addresses of the largest offenders and are continuing to monitor the situation.

  • Date - 01/13/2014 13:39 - 01/13/2014 14:33
  • Last Updated - 01/13/2014 14:34
Botnet Attack (Resolved)
  • Priority - Critical
  • Affecting Server - ABHOSTING09
  • We are currently investingating a botnet attack on ABHOSTING09 that is causing severe latency and unresponsiveness.

  • Date - 01/09/2014 12:23 - 01/09/2014 12:33
  • Last Updated - 01/09/2014 12:34
Botnet Attack (Resolved)
  • Priority - Critical
  • Affecting Server - ABHOSTING03
  • We are currently investigating a botnet attack on ABHOSTING03 that is causing severe latency and access issues.

  • Date - 01/06/2014 13:34
  • Last Updated - 01/06/2014 13:54
Database Issues on ABHOSTING03 (Resolved)
  • Priority - Critical
  • Affecting Server - ABHOSTING03
  • We are currently experiencing technical difficulties with our primary database service on ABHOSTING03 which is effecting site performance.  We are currently performing emergency maintenance on the affected database server to address the issue.

    Update: All services have returned to normal.  We appologize for any inconveniences.

  • Date - 11/13/2013 08:20 - 11/13/2013 11:14
  • Last Updated - 11/13/2013 11:15
Database issues (Resolved)
  • Priority - Critical
  • Affecting Server - ABHOSTING03
  • We are currently investigating an issue with the database server on ABHOSTING03.  While services are operational, there may be performance issues while we run database integrity checks and repairs.

  • Date - 10/23/2013 10:13 - 10/23/2013 11:15
  • Last Updated - 10/23/2013 12:00
Emergency Reboot (Resolved)
  • Priority - High
  • Affecting Server - ABHOSTING04
  • We are performing an emergency reboot on ABHOSTING04 to accomodate a critical security fix.  System will be available momentarily.  We appologize for any inconveniences this may cause.

  • Date - 09/10/2013 12:02 - 09/10/2013 12:05
  • Last Updated - 09/10/2013 12:04

Server Status

Below is a real-time overview of our servers where you can check if there's any known issues.

Server Name HTTP FTP POP3 PHP Info Server Load Uptime
ABEFW01 PHP Info
ABSH17 PHP Info
GUESTBOOK01 PHP Info