Tickets that have not yet been closed as well as old tickets are still visible from Client Center but for new requests, please use our new support conversation tool.
Generally speaking we try to reply to most support requests the same or next business day. We do however prioritize all support requests based on severity and difficulty. Network or server issues will ALWAYS take priority over any other type of request. If you think you might be experiencing an issue related to a network or server issue, we ask that you please check our status page before submitting your support request.
We try to have our live chat available during normal business hours however during peak times we may temporarily disable it and request that you send us an email instead so that we don't keep you waiting for a long period of time for an agent to become available.