Support Options

Knowledge Base

Our self-help knowledge base has answers to many questions clients have about managing their WordPress site and other AuthorBytes Hosting Services. To access the knowledge base, click here.


Contact Support

Our support team is available Monday through Friday from 9am to 5pm Eastern Time. Our network operation team monitors for emergency server stack issues only 24/7.

Send an email or start a live chat with our support team by clicking the red and white icon in the lower right corner of your screen.

Support FAQs

Tickets that have not yet been closed as well as old tickets are still visible from Client Center but for new requests, please use our new support conversation tool.

Yes! You can email your support request to support@authorbytes.com.

Generally speaking we try to reply to most support requests the same or next business day. We do however prioritize all support requests based on severity and difficulty. Network or server issues will ALWAYS take priority over any other type of request. If you think you might be experiencing an issue related to a network or server issue, we ask that you please check our status page before submitting your support request.

We try to have our live chat available during normal business hours however during peak times we may temporarily disable it and request that you send us an email instead so that we don't keep you waiting for a long period of time for an agent to become available.